Outage in Manatal

Intermittent login errors for some users

Resolved Minor
August 15, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Our team has identified an issue causing login failures for some users under specific conditions. Our Engineering team is working on a resolution with the highest priority. We will keep you updated in 30-minute cadences on the status of the resolution.
Components affected
Manatal Web Application
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/15/2025 09:48AM

Our Engineering Team deployed a permanent fix for the sign-in issue, and our customer teams have confirmed the resolution for this issue.

MONITORING about 2 months ago - at 08/15/2025 09:28AM

Our Engineering Team has identified the root cause of the intermittent sign-in failures and implemented a fix. Login access has been restored for affected users. Our team is monitoring the platform to ensure a full resolution.

INVESTIGATING about 2 months ago - at 08/15/2025 08:57AM

Our team is investigating the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution.

INVESTIGATING about 2 months ago - at 08/15/2025 08:23AM

Our team has identified an issue causing login failures for some users under specific conditions. Our Engineering team is working on a resolution with the highest priority. We will keep you updated in 30-minute cadences on the status of the resolution.

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