Outage in Mangopay

[PRODUCTION] Disturbance on payments (3DSecure brick)

Resolved Minor
March 15, 2022 - Started over 3 years ago - Lasted 14 days
Official incident page

Incident Report

You may experience "Secure mode: The 3DSecure authentication has failed /101301" errors on payments since 06:10 AM UTC. These disturbances are due to an issue with our PSP component. • Who is affected: Anyone on the PRODUCTION environment. • Payment types affected: - 98% CB_VISA_MASTERCARD. - 91% card direct / 9% Preauthorization - 98% EUR / GBP 7% Symptoms are mitigated since 07:50 we will keep you informed.
Components affected
Mangopay 3DSecure brick

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Latest Updates ( sorted recent to last )
INVESTIGATING over 3 years ago - at 03/15/2022 09:44AM

You may experience "Secure mode: The 3DSecure authentication has failed /101301" errors on payments since 06:10 AM UTC.

These disturbances are due to an issue with our PSP component.

• Who is affected: Anyone on the PRODUCTION environment.
• Payment types affected:

- 98% CB_VISA_MASTERCARD.
- 91% card direct / 9% Preauthorization
- 98% EUR / GBP 7%

Symptoms are mitigated since 07:50 we will keep you informed.

Latest Mangopay outages

Payment Processing Timeouts - 12 months ago
Elevated Error Rates - about 1 year ago
Elevated Error Rates - about 1 year ago

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