Outage in Mangopay

[PRODUCTION] Disturbance on BankAccount registration

Resolved Minor
July 20, 2022 - Started over 2 years ago - Lasted about 9 hours
Official incident page

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Outage Details

• Issue: You may be experiencing [504] errors on API call : POST /users/{0}/bankaccounts/iban (IBAN BankAccount creation) • Date: Since 08:45 AM UTC Who is affected: Anyone on the PRODUCTION environment. We are investigating and will get back to you shortly.
Latest Updates ( sorted recent to last )
INVESTIGATING over 2 years ago - at 07/20/2022 06:44PM

You may be experiencing [504] errors again since 16:30 PM UTC. We are investigating the issue.

MONITORING over 2 years ago - at 07/20/2022 04:12PM

No errors have been identified since 15:10 UTC. The situation seems back to normal.

We are expecting further information from SWIFT on the fix and the root cause.

INVESTIGATING over 2 years ago - at 07/20/2022 01:54PM

The SWIFT technical team has been acknowledged of the issue and are investigating the issue.

The root cause incident could originally come from SWIFT service, we will get back to you shortly.

INVESTIGATING over 2 years ago - at 07/20/2022 11:50AM

We are continuing to investigate on this issue. The SWIFT service that manages bank account creation has been contacted.

We keep you updated.

INVESTIGATING over 2 years ago - at 07/20/2022 09:52AM

• Issue: You may be experiencing [504] errors on API call :

POST /users/{0}/bankaccounts/iban (IBAN BankAccount creation)

• Date: Since 08:45 AM UTC

Who is affected: Anyone on the PRODUCTION environment.

We are investigating and will get back to you shortly.

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