Outage in Mangopay

[PRODUCTION] Disturbance on payments (3D Secure Authentication)

Resolved Minor

October 03, 2022 - Started almost 4 years ago - Lasted about 3 hours
Official incident page

Incident Report

You may experience "Secure mode: The 3DSecure authentication has failed -101301- " errors since 11:10 AM UTC. These disturbances are due to an issue with the following banks : Caisse Epargne (Natixis), La banque postale and BNPP Investigations are ongoing on our PSP side, we will keep you informed. • Who is affected: Anyone on the PRODUCTION environment.

Components affected

Mangopay MANGOPAY Production API Mangopay PSP brick Mangopay 3DSecure brick

Latest Updates ( sorted recent to last )

MONITORING almost 4 years ago - at 10/03/2022 12:41PM

Update :

Since 12:04 PM UTC a fix has been implemented and the situation is back to normal , we will keep monitore these services for the next hours

The incident impacted all issuers processed by WorldLine (LBP, BNPP, SG, HSBC, BPCE, CDN).
The impact was slightly different regarding the scheme used :
* CB --> Authentication are mostly accepted in frictionless, but authorization scucces rate is low
* VISA and MC --> Authentication are declined

INVESTIGATING almost 4 years ago - at 10/03/2022 11:32AM

You may experience "Secure mode: The 3DSecure authentication has failed -101301- " errors since 11:10 AM UTC.

These disturbances are due to an issue with the following banks : Caisse Epargne (Natixis), La banque postale and BNPP

Investigations are ongoing on our PSP side, we will keep you informed.

• Who is affected: Anyone on the PRODUCTION environment.

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