Outage in Mangopay

[PRODUCTION] Disturbance on payments (PSP brick) - MASTERCARD - Italian market - Issuing Bank POSTEPAY S.P.A

Resolved Minor
December 15, 2022 - Started about 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

You may experience "Secure mode: The 3DSecure authentication has failed" errors on payments since 16:05 UTC: These disturbances are due to an issue with the following Issuing Bank: POSTEPAY S.P.A. Investigations are ongoing on our PSP side; we will keep you informed as soon as we get information from this Italian bank. • Who is affected: Anyone in the production environment. • Payment types affected: MASTERCARD from Postepay S.P.A issuing bank.
Components affected
Mangopay PSP brick Mangopay External incident

Need to monitor Mangopay outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 12/15/2022 06:46PM

This incident has been resolved.

MONITORING about 3 years ago - at 12/15/2022 06:06PM

We see an improvement in Italian Mastercard transactions since 17:40 UTC.

We are still trying to reach out to the involved issuing bank to get more information.
This status will be closed within the next hour if the situation stabilizes into a nominal state.

INVESTIGATING about 3 years ago - at 12/15/2022 04:58PM

You may experience "Secure mode: The 3DSecure authentication has failed" errors on payments since 16:05 UTC:

These disturbances are due to an issue with the following Issuing Bank: POSTEPAY S.P.A.
Investigations are ongoing on our PSP side; we will keep you informed as soon as we get information from this Italian bank.

• Who is affected: Anyone in the production environment.
• Payment types affected: MASTERCARD from Postepay S.P.A issuing bank.

Latest Mangopay outages

Payment Processing Timeouts - about 1 year ago
Elevated Error Rates - about 1 year ago
Elevated Error Rates - about 1 year ago
Elevated Error Rate for iDeal Payments - about 1 year ago
Elevated Error Rate- iDEAL payments - about 1 year ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook