Outage in Mangopay

[Production] - Disturbance on Mastercard transaction

Resolved Minor
January 17, 2023 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

You may experience difficulties with Mastercard transaction since 15h34 PM 17 January 2023. These disturbances are due to an issue with our PSP component. • Who is affected: Anyone on the PRODUCTION environment except French Market Payment type affected: - MASTERCARD - All country except French Market Error Message : - Transaction blocked by fraud policy - The 3DSecure authentification has failed Investigations are ongoing on our PSP side, we will keep you informed
Components affected
Mangopay PSP brick

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/17/2023 04:46PM

Our PSP confirmed the incident is closed since 17h39

MONITORING almost 3 years ago - at 01/17/2023 03:59PM

We can see on our monitoring that things have return to normal.

We remain in monitoring status while waiting for confirmation of the end of this event from our partner.

IDENTIFIED almost 3 years ago - at 01/17/2023 02:58PM

You may experience difficulties with Mastercard transaction since 15h34 PM 17 January 2023.

These disturbances are due to an issue with our PSP component.

• Who is affected: Anyone on the PRODUCTION environment except French Market

Payment type affected:
- MASTERCARD
- All country except French Market

Error Message :
- Transaction blocked by fraud policy
- The 3DSecure authentification has failed

Investigations are ongoing on our PSP side, we will keep you informed

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