Outage in Mangopay
[PRODUCTION] API Major Outage
Resolved Major
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Outage Details
Components affected
Mangopay PSP brick Mangopay Acquiring bank's authorization server Mangopay MANGOPAY Documentation Mangopay External incident Mangopay Hub Mangopay SWIFT brick Mangopay 3DSecure brick Mangopay KYC brick Mangopay MANGOPAY Reporting Mangopay MANGOPAY Production Dashboard Mangopay MANGOPAY Production API Mangopay Hosting serviceLatest Updates ( sorted recent to last )
This incident has been resolved.
You might have experienced impacts on:
- Faster Payments and Instant Payouts
- New users' creation
- Transfers
Please note that events have occurred intermittently between 11:38 and 17:06 UTC.
The events that were possibly not being sent close enough to their occurrence will be resent in the course of the next 24 hours through the same APIs that have been used.
We apologize for any inconvenience this might have caused,
The Mangopay Team
A fix has been implemented, and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix.
While we are progressing towards a fix, please note that the Faster Payments and Instant Payouts functionalities are not working at the moment.
We will keep you posted as we know more.
We keep working on the issue. API performances are recovering but are still degraded.
We will keep you posted in 30 minutes.
We are continuing to investigate this issue.
You may be experiencing 500 Errors on API calls since 11:38 AM UTC.
These disturbances are due to an issue with our system.
We are investigating and will keep you posted on any updates.
Who is affected: Anyone in the PRODUCTION environment.
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