Outage in Mangopay

[PRODUCTION] Disturbance on IDEAL payments - Generic Operation error

Resolved Minor
October 18, 2023 - Started almost 2 years ago - Lasted 21 days
Official incident page

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Outage Details

You may experience "Generic Operation error" / 001999 errors on payments since 07:00 AM UTC. • Who is affected: Anyone on the PRODUCTION environment. • Payment types affected: IDEAL on Rabo bank / SNS bank Symptoms are decreasing since 03:00 PM UTC. Investigations are ongoing on our side, we will keep you informed.
Components affected
Mangopay PSP brick
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/08/2023 10:04AM

Fix has been released at 04:00 AM. All symptoms have been mitigated since, the incident has been resolved.

IDENTIFIED almost 2 years ago - at 11/06/2023 05:14PM

The issue has been identified on our PSP side. A fix will be released the 18/11.

INVESTIGATING almost 2 years ago - at 10/18/2023 02:55PM

You may experience "Generic Operation error" / 001999 errors on payments since 07:00 AM UTC.

• Who is affected: Anyone on the PRODUCTION environment.
• Payment types affected: IDEAL on Rabo bank / SNS bank

Symptoms are decreasing since 03:00 PM UTC.

Investigations are ongoing on our side, we will keep you informed.

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