Outage in Marqeta

No/Low token status changed requests received from Visa

Resolved Minor
November 20, 2024 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We can see a drop in token status change requests from Visa across all programs between 3:15 PT and 3:40 PT. Our Team is investigating the issue with the highest priority with Visa Support being involved to get more information. Cardholders will be unable to activate their cards.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/20/2024 01:37PM

The situation is stable, and no further disruptions were noticed. We are waiting for feedback from Visa to identify the root cause.

MONITORING 4 months ago - at 11/20/2024 12:15PM

Inbound token change requests have rebounded to normal levels for now. We are waiting for Visa to understand the root cause and will continue to monitor the situation.

INVESTIGATING 4 months ago - at 11/20/2024 12:09PM

We can see a drop in token status change requests from Visa across all programs between 3:15 PT and 3:40 PT. Our Team is investigating the issue with the highest priority with Visa Support being involved to get more information.

Cardholders will be unable to activate their cards.

Latest Marqeta outages

AWS Maintenance on us-east-2 - about 1 month ago
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