Outage in Marqeta

3DS VISA authentication issues

Resolved Major
January 24, 2025 - Started 11 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware of an issue impacting 3DS authentication. We are currently investigating the issue.
Components affected
Marqeta 3DS

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 01/24/2025 06:09PM

We have completed applying a fix at 09:56 Pacific Time, and no further issues were observed since then.

IDENTIFIED 11 months ago - at 01/24/2025 05:51PM

We have identified a possible cause to the issue and are working on implementing a fix.

INVESTIGATING 11 months ago - at 01/24/2025 03:43PM

Our engineers continue to investigate the issue. As of now, we have identified that the impact is restricted to 3DS VISA transactions where 3DS is challenged. Frictionless transactions are not impacted by this issue.

INVESTIGATING 11 months ago - at 01/24/2025 03:12PM

We are aware of an issue impacting 3DS authentication. We are currently investigating the issue.

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