Outage in Marqeta
Salesforce.com down, customer support impacted
Resolved MinorIncident Report
Summary AI Generated
A Salesforce outage lasting approximately 10.7 hours disrupted Marqeta's customer support portal, preventing ticket submissions and causing delays in support team responses. Customers were directed to contact support via email or their Account Manager as a workaround during the incident. Salesforce resolved the underlying issue, and Marqeta confirmed full restoration of support systems shortly after.
SalesForce is experiencing an outage that affects ability to raise ticket via our Support Portal and introduce delay in response from our Support Team. If you have any time sensitive request that require attention, please raise it to support@marqeta.com, or escalate via your Account Manager. For any incidents, please use 911@marqeta.com.
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 09/16/2026 09:50PM
Support systems are restored.
MONITORING
20 days ago - at 09/16/2026 04:56PM
Salesforce has reported their incident is considered resolved at this time. Marqeta engineers are continuing to observe to ensure all support systems have returned to normal function.
IDENTIFIED
20 days ago - at 09/16/2026 11:08AM
SalesForce is experiencing an outage that affects ability to raise ticket via our Support Portal and introduce delay in response from our Support Team. If you have any time sensitive request that require attention, please raise it to support@marqeta.com, or escalate via your Account Manager. For any incidents, please use 911@marqeta.com.
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