Matillion Outage History

Matillion experienced a major outage affecting GitHub and Bitbucket integrations in the AU region, preventing users from linking repositories or creating new projects for 2.3 hours. The issue was isolated to the AU region only, while other regional deployments remained functional. The team identified the root cause and implemented a fix, fully resolving the incident.

Matillion experienced a 20.8-hour outage affecting GitHub and Bitbucket integrations in the AU region, preventing users from linking repositories or creating new projects. The issue was isolated to the AU region only, while other regional deployments remained functional. The incident was resolved after multiple fix attempts and monitoring cycles.

Matillion experienced a pipeline access failure that prevented users from accessing their data pipelines for 55 minutes. The incident was classified as minor and has been resolved. The service team investigated and restored full functionality.

Matillion experienced a major incident with instability in pipeline execution steps that lasted 31 minutes. The issue affected the reliability of data pipeline operations within the service. The problem was identified and resolved with a fix implementation, followed by monitoring to ensure stability.

Matillion experienced a major Git authentication issue with Azure that lasted 11 minutes. The problem was quickly identified and a fix was implemented. The incident was resolved on April 9th, 2026.

Matillion customers experienced intermittent "unable to retrieve repositories" errors when attempting to access their Git repositories. The issue affected Git repository access functionality within the Matillion service. The incident was resolved after 12 minutes of investigation.

Matillion experienced issues with Facebook Query operations failing due to API access disruption, returning HTTP [40002] [200] errors. The incident lasted 3.4 hours and has been resolved. Users were unable to execute Facebook-related queries during this period.

Matillion experienced issues with creating custom OAuth configurations for approximately 3.1 hours. The problem was identified and a fix was implemented. The incident has been resolved.

Matillion's Designer service experienced timeouts when users attempted to configure component parameters or options. The incident affected users' ability to properly configure components within the Designer interface for 19.5 hours. The issue was initially mitigated and then fully resolved after continued monitoring.