Outage in Maxio

Advanced Billing - API Service Interruption on "Create Usage" Endpoint

Resolved Major
March 31, 2025 - Started about 1 month ago - Lasted 34 minutes
Official incident page

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Outage Details

We experienced an issue with the Advanced Billing "Create Usage" API endpoint between the 2025-03-31 17:49:38 -0400 and 2025-03-31 18:22:21 -0400, and 2025-03-31 18:42:22 -0400 - 2025-03-31 18:49:36 -0400 where timeouts resulted in 500 errors. This was caused by an unexpected service load increase from a separate API endpoint, which impacted the performance of the Usage endpoint. The underlying issue has been identified and system performance has stabilized. A full resolution is in progress.
Components affected
Maxio API
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/31/2025 11:28PM

Service has been fully restored, but any usage submissions that received a 500 error during the affected periods will need to be resent. Please reach out to our Support team should you require logs of specific usage API calls that were impacted as we are happy to provide these.

We apologize for this disruption. We are implementing improvements to our systems to prevent similar issues in the future. Thank you for your patience and understanding.

IDENTIFIED about 1 month ago - at 03/31/2025 10:58PM

We experienced an issue with the Advanced Billing "Create Usage" API endpoint between the 2025-03-31 17:49:38 -0400 and 2025-03-31 18:22:21 -0400, and 2025-03-31 18:42:22 -0400 - 2025-03-31 18:49:36 -0400 where timeouts resulted in 500 errors. This was caused by an unexpected service load increase from a separate API endpoint, which impacted the performance of the Usage endpoint. The underlying issue has been identified and system performance has stabilized. A full resolution is in progress.

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