Outage in Maxio

Plaid Bank Account Connection Not Loading for Some Customers on E-Billing Invoices and Profiles

Resolved Major

January 08, 2026 - Started about 1 month ago - Lasted 11 minutes
Official incident page

Incident Report

We are currently investigating an issue preventing some customers from adding ACH info via Plaid to pay e-Bills and update their e-Bill Billing Profile.

Components affected

Maxio Payments Maxio e-Invoicing

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 01/08/2026 03:43PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 01/08/2026 03:39PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 01/08/2026 03:32PM

We are currently investigating an issue preventing some customers from adding ACH info via Plaid to pay e-Bills and update their e-Bill Billing Profile.

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