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Outage in Media Temple

Grid Mail Node/DV Managed Service Interruption

Resolved Minor
April 15, 2022 - Started almost 4 years ago - Lasted less than a minute
Official incident page

Incident Report

(mt) Engineers are currently working on an issue affecting Grid Mail and DV Managed services. Affected customers may experience difficulty sending and receiving email in terms of the Grid. Regarding the DV, customers may experience difficulty making connections to sites and/or services hosted on their DV Managed. You may verify whether or not your services are being impacted by this issue by locating your Host Information in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article. https://mediatemple.net/community/products/grid/204643840/ We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution. Symptoms: • Inability to send or receive email via IMAP, POP, or SMTP. Inability to reach sites and/or services.
Components affected
Media Temple DV Media Temple GRID
Latest Updates ( sorted recent to last )
INVESTIGATING almost 4 years ago - at 04/15/2022 06:54PM

(mt) Engineers are currently working on an issue affecting Grid Mail and DV Managed services. Affected customers may experience difficulty sending and receiving email in terms of the Grid.

Regarding the DV, customers may experience difficulty making connections to sites and/or services hosted on their DV Managed.

You may verify whether or not your services are being impacted by this issue by locating your Host Information in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to send or receive email via IMAP, POP, or SMTP.
Inability to reach sites and/or services.

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