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Outage in Medius

Capture - Delayed processing of incoming emails

Resolved Minor
August 17, 2026 - Started 10 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing an issue affecting the processing of a subset of incoming emails in Capture. This may cause delays in some invoices appearing in the inbox. Our team is actively investigating.

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 08/17/2026 04:02PM

The backlog has been fully processed. Email processing remains fully operational.

INVESTIGATING 10 days ago - at 08/17/2026 02:42PM

Processing of emails has been restored. We are now processing the backlog.

INVESTIGATING 10 days ago - at 08/17/2026 02:15PM

We are currently experiencing an issue affecting the processing of a subset of incoming emails in Capture. This may cause delays in some invoices appearing in the inbox. Our team is actively investigating.

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