Outage in Meltwater

Meltwater Engage Publish Issue

Resolved Minor

February 26, 2026 - Started 11 days ago - Lasted 3 days
Official incident page

Incident Report

Summary AI Generated

Meltwater's Engage Publish service experienced an issue that caused post failures when users attempted to publish Instagram Reels and Stories containing videos. The problem, which lasted 81.5 hours and also affected Application, Search, and Reports components, was related to issues on Meta's platform. The issue was resolved after Meta fixed their underlying problems, and Meltwater confirmed normal functionality after a monitoring period.

We are currently experiencing an issue in Engage Publish that impacts Instagram Reels and Stories with videos. As a result, users may experience post failures when publishing Instagram content that contains videos. Engineering is monitoring the issue with Meta. We apologize for any inconvenience and will keep you updated on the progress.

Components affected

Meltwater Application Meltwater Search Meltwater Reports

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 03/02/2026 02:32AM

After a period of monitoring, this issue is now resolved. Engage Publish continues to function as expected.

MONITORING 10 days ago - at 02/27/2026 02:21PM

Meta has resolved the issues impacting Instagram Reels and Stories video publishing. Scheduling and publishing Instagram posts containing videos should now work as expected. We will continue to monitor and provide updates accordingly.

INVESTIGATING 11 days ago - at 02/26/2026 05:06PM

We are currently experiencing an issue in Engage Publish that impacts Instagram Reels and Stories with videos. As a result, users may experience post failures when publishing Instagram content that contains videos. Engineering is monitoring the issue with Meta.

We apologize for any inconvenience and will keep you updated on the progress.

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