Outage in Meltwater
GenAI Lens Degradation
Resolved MinorIncident Report
Summary AI Generated
Meltwater's GenAI Lens feature in Monitor experienced a degradation issue that prevented users from loading insights, displaying errors instead. The incident affected the Application, Reports, and Search components for approximately 83 hours. Engineering teams identified and resolved the underlying issue, restoring full functionality after a period of monitoring.
We are currently experiencing an issue with GenAI Lens in Monitor. Users will see error when trying to load insights on the page. Our Engineering team is aware of the issue and is actively working to resolve it.
We apologize for the inconvenience and thank you for your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 03/30/2026 03:22AM
After a period of monitoring, this issue is now resolved. Gen AI Lens is functioning as expected.
MONITORING
23 days ago - at 03/27/2026 11:22AM
Our Engineering team has resolved the underlying issue affecting Gen AI Lens. Users should be able to load all the Insights.We will continue to monitor and provide updates accordingly.
Thank you for your patience.
IDENTIFIED
24 days ago - at 03/26/2026 07:46PM
Our Engineering team has identified the issue with GenAI Lens in Monitor. Currently partial data is available. We continue to monitor the progress and will provide updates accordingly.
Thank you for your patience.
INVESTIGATING
24 days ago - at 03/26/2026 04:07PM
We are currently experiencing an issue with GenAI Lens in Monitor. Users will see error when trying to load insights on the page. Our Engineering team is aware of the issue and is actively working to resolve it.
We apologize for the inconvenience and thank you for your patience.
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