Outage in Meltwater
Meltwater Engage Platform Degradation
Resolved MinorIncident Report
Summary AI Generated
Meltwater's Engage Platform experienced a degradation lasting approximately 90 hours, affecting Conversations, Publisher, Analyze Owned widgets and Dashboards, and Owned Social Connections. Engineering identified and resolved the underlying issue, restoring full functionality across all impacted areas. The incident was confirmed resolved following a monitoring period, with Owned Social accounts and related features returning to normal operation.
We are currently investigating an issue impacting the Engage Platform. Customers may experience errors when loading Engage Conversations, Publisher, Analyze Owned widgets and Dashboards, and Owned Social Connections. Our team is actively working to identify and resolve the issue. We will continue to provide updates accordingly.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/24/2026 08:09AM
After a period of monitoring, this issue is now resolved. Loading of Owned Social accounts, including Publish, Conversations, and Owned Social Connections, is now functioning as expected.
MONITORING
6 days ago - at 08/20/2026 03:16PM
Our Engineering team has identified and resolved the issue affecting the Engage Platform. Users should now be able to access Engage as expected across Conversations, Publisher, Analyze, and Owned Social Connections. The team will continue to closely monitor the situation to ensure continued stability.
Thank you for your patience.
INVESTIGATING
6 days ago - at 08/20/2026 02:17PM
We are currently investigating an issue impacting the Engage Platform. Customers may experience errors when loading Engage Conversations, Publisher, Analyze Owned widgets and Dashboards, and Owned Social Connections. Our team is actively working to identify and resolve the issue. We will continue to provide updates accordingly.
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