Outage in Meltwater
Explore Search Degradation
Resolved MajorIncident Report
Summary AI Generated
Meltwater's Explore platform experienced search loading failures over approximately 22 hours, impacting the Application, Reports, and Search components along with any features dependent on search functionality. The issue occurred in two waves, with engineering teams resolving and monitoring the situation before a recurrence required further intervention. Full resolution was confirmed on September 1, 2026, with searches confirmed to be working as expected.
We are currently experiencing issues with loading searches on Explore. Features that rely on searches may also be affected. Our engineering team is actively investigating the root cause.
We apologize for any inconvenience caused, and we will provide updates accordingly.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 09/01/2026 04:41AM
After a period of monitoring, this issue has been resolved. Searches are now working as expected.
MONITORING
8 days ago - at 08/31/2026 02:36PM
Our engineering team has resolved the issue affecting searches. Searches should now load as expected. We are now monitoring the situation closely and will continue to provide updates accordingly.
INVESTIGATING
8 days ago - at 08/31/2026 01:24PM
We are currently experiencing issues with loading searches on Explore. Features that rely on searches may also be affected. Our engineering team is actively investigating the root cause.
We apologize for any inconvenience caused, and we will provide updates accordingly.
MONITORING
8 days ago - at 08/31/2026 08:02AM
Our engineering team has resolved the issue affecting searches. Searches should now load as expected. We are now monitoring the situation closely and will continue to provide updates accordingly.
INVESTIGATING
9 days ago - at 08/31/2026 06:36AM
We are currently experiencing issues with loading searches on Explore. Features that rely on searches may also be affected. Our engineering team is actively investigating the root cause.
We apologize for any inconvenience caused, and we will provide updates accordingly.
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