Outage in Meltwater
Explore+ API Degradation
Resolved MajorIncident Report
Summary AI Generated
Meltwater's Explore+ API experienced a major outage lasting approximately 28.6 hours due to delayed content indexation, causing users to receive outdated documents through the API. The incident affected the Application, Reports, and Search components. Engineering resolved the issue on August 26, followed by a monitoring period before full resolution was confirmed on August 27.
We are currently experiencing an issue with delayed content indexation affecting the Meltwater API for Explore+ Search (Optimized Searches). Users may experience delays in receiving the latest documents via the API. Our Engineering team is aware of the issue and is currently investigating.
We apologize for the inconvenience and thank you for your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 08/27/2026 02:37AM
After a period of monitoring, this issue has been resolved. Meltwater API for Explore+ Searches (Optimized Searches) is now working as expected.
MONITORING
21 days ago - at 08/26/2026 07:39AM
Our engineering team has resolved the issue affecting Explore+ searches (Optimized Searches). Users should no longer experience delays in receiving the latest documents. We are now monitoring the situation closely and will continue to provide updates accordingly.
INVESTIGATING
22 days ago - at 08/25/2026 10:02PM
We are currently experiencing an issue with delayed content indexation affecting the Meltwater API for Explore+ Search (Optimized Searches). Users may experience delays in receiving the latest documents via the API. Our Engineering team is aware of the issue and is currently investigating.
We apologize for the inconvenience and thank you for your patience.
Latest Meltwater outages
Media Relations - Delayed Outreach - about 16 hours ago
Explore Search Degradation - 16 days ago
Explore+ Degradation - 22 days ago
Search Degradation - 22 days ago
Meltwater Engage Platform Degradation - 27 days ago
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