Outage in Memberful

Issue with upstream provider delaying email delivery

Resolved Minor
December 16, 2022 - Started almost 3 years ago - Lasted about 20 hours
Official incident page

Incident Report

We're still experiencing a delay in email delivery due to an issue with our upstream provider. They are still processing and sending emails, but with a large delay. They are working on ways to speed up the queues so that we can get through the email backlog as quickly as we can. We'll continue to post updates while we monitor the situation and confirm when our provider has fully resolved the issue.
Components affected
Memberful Platform

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/17/2022 08:39PM

Our upstream provider has resolved the incident and all emails are being delivered normally.

MONITORING almost 3 years ago - at 12/17/2022 05:26AM

Our upstream provider has identified the root cause of the issue and is working on full mitigation.

The provider is continuing to send emails and working through the queues. We will update more as we have more information.

MONITORING almost 3 years ago - at 12/17/2022 01:07AM

We're still experiencing a delay in email delivery due to an issue with our upstream provider.

They are still processing and sending emails, but with a large delay. They are working on ways to speed up the queues so that we can get through the email backlog as quickly as we can.

We'll continue to post updates while we monitor the situation and confirm when our provider has fully resolved the issue.

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