Outage in Memsource
Degraded performance of Phrase Identity Management—IDM, TMS and Strings (EU)
Resolved MajorIncident Report
We have been experiencing issues with login and accessing Phrase Suite, Phrase TMS and Phrase Strings.
The engineering team is analyzing the root cause, and is working on resolving the issue. We apologize for the inconvenience.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 07/08/2024 11:25AM
This incident has been fully resolved. We apologize for all inconveniences caused.
MONITORING
about 2 years ago - at 07/08/2024 09:55AM
We are continuing to monitor for any further issues.
MONITORING
about 2 years ago - at 07/08/2024 09:55AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 years ago - at 07/08/2024 09:39AM
The fix has been partly deployed and we are continuing to work on a complete fix for this issue.
IDENTIFIED
about 2 years ago - at 07/08/2024 08:47AM
While our engineers are still working on fixing the issues with logging in through eu.phrase.com, users should still be access TMS and Strings through the links below:
TMS: https://cloud.memsource.com/web/login/auth?source=legacy
Strings: https://app.phrase.com/account/login/legacy
Strings Social & SSO (Strings SSO) also remains unaffected
IDENTIFIED
about 2 years ago - at 07/08/2024 08:36AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 2 years ago - at 07/08/2024 08:00AM
We are continuing to investigate this issue.
INVESTIGATING
about 2 years ago - at 07/08/2024 07:42AM
We have been experiencing issues with login and accessing Phrase Suite, Phrase TMS and Phrase Strings.
The engineering team is analyzing the root cause, and is working on resolving the issue. We apologize for the inconvenience.
Latest Memsource outages
Degraded Performance of Project management in Phrase TMS (EU) starting on September 1, 2026 16:12 CEST - 8 days ago
Disruption of Gengo Translation Orders - API Timeouts Affecting Order Submission (Strings EU and US DC) - 9 days ago
Degraded Performance of Branching in Phrase Strings (EU) on August 7, 2026 - about 1 month ago
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