Outage in Memsource

Degraded performance of Phrase Identity Management—IDM, TMS and Strings (EU)

Resolved Major
July 08, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We have been experiencing issues with login and accessing Phrase Suite, Phrase TMS and Phrase Strings. The engineering team is analyzing the root cause, and is working on resolving the issue. We apologize for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/08/2024 11:25AM

This incident has been fully resolved. We apologize for all inconveniences caused.

MONITORING over 1 year ago - at 07/08/2024 09:55AM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 07/08/2024 09:55AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 07/08/2024 09:39AM

The fix has been partly deployed and we are continuing to work on a complete fix for this issue.

IDENTIFIED over 1 year ago - at 07/08/2024 08:47AM

While our engineers are still working on fixing the issues with logging in through eu.phrase.com, users should still be access TMS and Strings through the links below:
TMS: https://cloud.memsource.com/web/login/auth?source=legacy
Strings: https://app.phrase.com/account/login/legacy
Strings Social & SSO (Strings SSO) also remains unaffected

IDENTIFIED over 1 year ago - at 07/08/2024 08:36AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 07/08/2024 08:00AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 07/08/2024 07:42AM

We have been experiencing issues with login and accessing Phrase Suite, Phrase TMS and Phrase Strings.

The engineering team is analyzing the root cause, and is working on resolving the issue. We apologize for the inconvenience.

Latest Memsource outages

Degraded Performance of Phrase Orchestrator (EU & US) Workflow Engine component between October 10, 10:10 AM CEST and October 10, 01:00 PM CEST - 4 days ago
Degraded Performance of Phrase Orchestrator (EU) Workflow Engine component - about 2 months ago
Degraded Performance of Phrase Orchestrator (EU) Workflow Engine component between August 12, 2025 05:45 PM CEST and August 13, 2025 10:40 AM CEST - 2 months ago
Performance Disruption of Phrase TMS (EU) - 2 months ago
Performance Disruption of Strings (EU) Services - 5 months ago

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