Outage in Memsource
Disruption of Gengo Translation Orders - API Timeouts Affecting Order Submission (Strings EU and US DC)
Resolved MajorIncident Report
We are currently experiencing intermittent errors when communicating with Gengo, one of our third-party translation vendors. This is causing timeouts and 502 errors on price calculation and order submission for translation orders routed through Gengo, affecting both EU and US data centers. Gengo has confirmed the issue on their end and is investigating.
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Latest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 09/02/2026 11:46AM
Gengo has resolved the underlying issue on their end. Price calculations and translation order submissions to Gengo are now working again.
INVESTIGATING
3 days ago - at 08/31/2026 03:06PM
We are currently experiencing intermittent errors when communicating with Gengo, one of our third-party translation vendors. This is causing timeouts and 502 errors on price calculation and order submission for translation orders routed through Gengo, affecting both EU and US data centers. Gengo has confirmed the issue on their end and is investigating.
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