Outage in Memsource
Degraded Performance of Phrase Strings & Phrase TMS (EU) starting on September 10, 2026 06:52 CEST
Resolved MajorIncident Report
We are currently investigating an issue affecting the synchronization of jobs between Phrase Strings and Phrase TMS via webhooks in our EU region. Customers may experience failures or delays when syncing translation jobs between the two products. Our team is actively working to identify the root cause and restore full functionality as quickly as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
about 6 hours ago - at 09/10/2026 06:03AM
We are pleased to confirm that the webhook synchronization issue between Phrase Strings and Phrase TMS has been resolved and verified as fully operational, including for US data center customers. This incident is now closed.
MONITORING
about 6 hours ago - at 09/10/2026 05:34AM
A fix has been implemented and deployed to address the webhook synchronization failures between Phrase Strings and Phrase TMS. We are currently monitoring the situation to confirm full stability. We will provide a further update once we have validated the resolution.
INVESTIGATING
about 7 hours ago - at 09/10/2026 05:06AM
We are currently investigating an issue affecting the synchronization of jobs between Phrase Strings and Phrase TMS via webhooks in our EU region. Customers may experience failures or delays when syncing translation jobs between the two products. Our team is actively working to identify the root cause and restore full functionality as quickly as possible.
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