Outage in Meraki

Issues with the Client Details Page

Resolved Minor
April 01, 2025 - Started 3 days ago - Lasted about 17 hours
Official incident page

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Outage Details

We are investigating an issue with the Client Details Page that is impacting some users. Switching to the old version of the page should allow the page to load and can be used as a workaround in the meantime.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 04/01/2025 08:24PM

This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.

MONITORING 2 days ago - at 04/01/2025 04:34PM

Our teams are in the process of rolling out a mitigation to the Meraki Cloud. These efforts are active and ongoing.

IDENTIFIED 2 days ago - at 04/01/2025 02:18PM

We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.
Please continue using the old version of the page as a workaround in the meantime.

INVESTIGATING 3 days ago - at 04/01/2025 01:25PM

We are investigating further performance issues with the Client Details Page since a fix was deployed that is impacting some users. Switching to the old version of the page should avoid these issues and can be used as a workaround in the meantime.

MONITORING 3 days ago - at 04/01/2025 12:19PM

Our teams are in the process of rolling out a mitigation to the Meraki Cloud. Some customers may have already regained access to the Clients Details page. These efforts are active, and ongoing.

IDENTIFIED 3 days ago - at 04/01/2025 11:54AM

We have identified a fix for this issue. It is currently going through vigorous testing before being deployed to our systems.
Please continue using the old version of the page as a workaround in the meantime.

IDENTIFIED 3 days ago - at 04/01/2025 07:58AM

We have identified the cause of the issue, and our teams are actively working on putting mitigation in place.
Please continue using the old version of the page as a workaround in the meantime.

IDENTIFIED 3 days ago - at 04/01/2025 03:20AM

We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.
Please continue using the old version of the page as a workaround in the meantime.

INVESTIGATING 3 days ago - at 04/01/2025 03:12AM

We are investigating an issue with the Client Details Page that is impacting some users. Switching to the old version of the page should allow the page to load and can be used as a workaround in the meantime.

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