Outage in MeridianLink

ML Consumer/Opening - Other AWS Service Interruptions

Resolved Minor
October 20, 2025 - Started 3 days ago - Lasted about 7 hours
Official incident page

Incident Report

We are monitoring other services disrupted by the AWS outage. Those services are not limited to the following: Zest Experian Crosscore JD Power

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/20/2025 11:04PM

The latest update on the AWS status page:

[RESOLVED] Increased Error Rates and Latencies
Oct 20 3:53 PM PDT Between 11:49 PM PDT on October 19 and 2:24 AM PDT on October 20, we experienced increased error rates and latencies for AWS Services in the US-EAST-1 Region. Additionally, services or features that rely on US-EAST-1 endpoints such as IAM and DynamoDB Global Tables also experienced issues during this time. At 12:26 AM on October 20, we identified the trigger of the event as DNS resolution issues for the regional DynamoDB service endpoints. After resolving the DynamoDB DNS issue at 2:24 AM, services began recovering but we had a subsequent impairment in the internal subsystem of EC2 that is responsible for launching EC2 instances due its dependency on DynamoDB. As we continued to work through EC2 instance launch impairments, Network Load Balancer health checks also became impaired, resulting in network connectivity issues in multiple services such as Lambda, DynamoDB, and CloudWatch. We recovered the Network Load Balancer health checks at 9:38 AM. As part of the recovery effort, we temporarily throttled some operations such as EC2 instance launches, processing of SQS queues via Lambda Event Source Mappings, and asynchronous Lambda invocations. Over time we reduced throttling of operations and worked in parallel to resolve network connectivity issues until the services fully recovered. By 3:01 PM, all AWS services returned to normal operations. Some services such as AWS Config, Redshift, and Connect continue to have a backlog of messages that they will finish processing over the next few hours. We will share a detailed AWS post-event summary.

MONITORING 3 days ago - at 10/20/2025 10:03PM

The latest update on the AWS status page:

Oct 20 2:48 PM PDT We have restored EC2 instance launch throttles to pre-event levels and EC2 launch failures have recovered across all Availability Zones in the US-EAST-1 Regions. AWS services which rely on EC2 instance launches such as Redshift are working through their backlog of EC2 instance launches successfully and we anticipate full recovery of the backlog over the next two hours. We can confirm that Connect is handling new voice and chat sessions normally. There is a backlog of analytics and reporting data that we must process and anticipate that we will have worked through the backlog over the next two hours.

MeridianLink will continue monitoring the situation but most third party services that relied on AWS should be restored.

IDENTIFIED 3 days ago - at 10/20/2025 09:02PM

The latest update on the AWS status page is:

Oct 20 1:52 PM PDT We have continued to reduce throttles for EC2 instance launches in the US-EAST-1 Region and we continue to make progress toward pre-event levels in all Availability Zones (AZs). AWS services such as ECS and Glue, which rely on EC2 instance launches will recover as the successful instance launch rate improves. We see full recovery for Lambda invocations and are working through the backlog of queued events which we expect to be full processed in approximately in the next two hours.

IDENTIFIED 3 days ago - at 10/20/2025 07:48PM

The latest update on the AWS status page is:
Oct 20 12:15 PM PDT We continue to observe recovery across all AWS services, and instance launches are succeeding across multiple Availability Zones in the US-EAST-1 Regions.

We will continue monitoring their status page as well as the effected vendors.

IDENTIFIED 3 days ago - at 10/20/2025 05:49PM

If you'd like to monitor the situation directly, you can do so via https://health.aws.amazon.com/health/status

INVESTIGATING 3 days ago - at 10/20/2025 04:24PM

We are monitoring other services disrupted by the AWS outage.
Those services are not limited to the following:
Zest
Experian Crosscore
JD Power

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