Outage in MeridianLink
ML Consumer/Opening - Errors when sending documents via IMM
Resolved MajorIncident Report
Summary AI Generated
MeridianLink experienced a major service incident affecting the IMM RTS eSignature integration, preventing users from sending documents via IMM through the Consumer App's partner integrations. The issue was identified as a problem with the IMM RTS eSignature integration system. The incident was resolved after 24.1 hours with a fix deployed to all shared Production environments, restoring normal service operations.
We are currently investigating reports of errors when sending documents via IMM.
We will provide updates as additional information becomes available.
Components affected
MeridianLink Consumer App - Other Partner IntegrationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/01/2026 05:27PM
This issue has been resolved, and all services are operating normally.
Thank you for your patience while our teams worked to address this issue. If you continue to experience any problems, please contact Support.
IDENTIFIED
3 days ago - at 04/30/2026 05:39PM
We have identified the cause of the issue impacting the IMM RTS eSignature integration.
A fix for this issue will be deployed to all shared Production environments after business hours today.
We will continue to share updates as progress.
INVESTIGATING
3 days ago - at 04/30/2026 05:23PM
We are currently investigating reports of errors when sending documents via IMM.
We will provide updates as additional information becomes available.
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