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Outage in MeridianLink

ML Consumer/Opening - LIVE.CONSUMER server performance issues

Resolved Major
May 11, 2026 - Started 7 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

The MeridianLink Consumer App experienced significant performance issues in the live.consumer production environment, causing degraded service for 4.2 hours. The technical team restored the server and gradually resolved the performance degradation through active monitoring and optimization measures. All services returned to normal operation with users advised to avoid repeating actions during the recovery period to prevent additional slowness.

The live.consumer production environment is experiencing performance issues. Our teams are actively working on a resolution and taking steps to restore normal operation. This is our top priority and we will continue to share updates as progress.

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 05/11/2026 10:15PM

The issue has been resolved, and all services are operating normally.

Thank you for your patience while our teams worked to address this issue. If you continue to experience any problems, please contact Support.

MONITORING 7 days ago - at 05/11/2026 07:26PM

Performance on the live.consumer environment has returned to normal operating levels.
We will continue to monitor the system closely to ensure ongoing stability. Thank you for your patience.

MONITORING 7 days ago - at 05/11/2026 07:10PM

The live.consumer server has been restored, though it is currently experiencing performance degradation. Our technical team is actively investigating the issue and implementing measures to address the latency.

During this period, please refrain from repeating the same action multiple times, as doing so may contribute to additional slowness. We continue to monitor the environment closely to ensure overall stability.

MONITORING 7 days ago - at 05/11/2026 06:33PM

Live.consumer server should be back up and responsive.

We will continue monitoring and provide confirmation once the incident is fully resolved.

INVESTIGATING 7 days ago - at 05/11/2026 06:04PM

The live.consumer production environment is experiencing performance issues.
Our teams are actively working on a resolution and taking steps to restore normal operation.
This is our top priority and we will continue to share updates as progress.

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