Outage in MeridianLink
Salesforce Latency
Resolved MinorIncident Report
Summary AI Generated
**MeridianLink – Salesforce Latency Incident Summary** On September 16, 2026, MeridianLink's Resources Center (Client Portal) experienced latency and intermittent errors for approximately 57 minutes, affecting both Chat and Salesforce cases globally. The issue was traced to a third-party vendor dependency, with the vendor actively engaged to resolve it. The incident was fully resolved within the same hour.
We have identified the cause of the issue impacting our Resources Center (Client Portal) and confirmed it is related to a third‑party vendor dependency.
Our vendor partner is actively working on a resolution, and we are closely coordinating with them to support progress and minimize impact. This issue is impacting both Chat and Salesforce cases. We are currently experiencing latency and intermittent errors.
We will continue to share updates as we receive additional information.
Components affected
MeridianLink GlobalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 09/16/2026 01:55PM
This incident has been resolved.
IDENTIFIED
about 12 hours ago - at 09/16/2026 01:02PM
We have identified the cause of the issue impacting our Resources Center (Client Portal) and confirmed it is related to a third‑party vendor dependency.
Our vendor partner is actively working on a resolution, and we are closely coordinating with them to support progress and minimize impact. This issue is impacting both Chat and Salesforce cases. We are currently experiencing latency and intermittent errors.
We will continue to share updates as we receive additional information.
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