Outage in MessageBird

Degraded Voice quality between 11:45 CET and 11:58 CET

Resolved Minor
October 25, 2022 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Between 11:45 CET and 11:58 CET, a flood of call traffic impacted the CPU on several media servers located in the EU. This caused calls to experience delays in SAY and PLAY steps when using the Voice API. SIPTrunking calls likely experienced audio issues as well during this time. Calls using our APAC and USA media servers were not impacted during this incident.
Latest Updates ( sorted recent to last )
INVESTIGATING almost 3 years ago - at 10/25/2022 10:17AM

Between 11:45 CET and 11:58 CET, a flood of call traffic impacted the CPU on several media servers located in the EU. This caused calls to experience delays in SAY and PLAY steps when using the Voice API. SIPTrunking calls likely experienced audio issues as well during this time.

Calls using our APAC and USA media servers were not impacted during this incident.

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