Outage in MessageBird

Customers are unable to send outgoing WhatsApp Messages, nor update their WABA profile

Resolved Major

May 11, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

Starting at 13:57 UTC customers are unable to finish creating, or update their WhatsApp for Business profile. Engineers are currently investigating.

Components affected

MessageBird WhatsApp Channel

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 05/11/2023 05:00PM

Meta has confirmed the issue is now resolved.

This issue has now been fully resolved. All outgoing message traffic has now fully recovered.

MONITORING almost 3 years ago - at 05/11/2023 04:51PM

Meta has posted a status update that they are recovering from disruptions: Cloud API.

Outgoing messaging has now recovered. We are still experiencing some minor disruption but the majority of traffic has now recovered. A final update will be provided when the issue is fully mitigated.

https://metastatus.com/whatsapp-business-api

MONITORING almost 3 years ago - at 05/11/2023 03:11PM

Our engineering team continue monitoring this issue until Meta confirms it is fully resolved.

INVESTIGATING almost 3 years ago - at 05/11/2023 02:41PM

Meta has posted a status page update, confirming a disruption on their Cloud API platform.

https://metastatus.com/whatsapp-business-api

INVESTIGATING almost 3 years ago - at 05/11/2023 02:22PM

Starting at 13:57 UTC customers are unable to finish creating, or update their WhatsApp for Business profile. Engineers are currently investigating.

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