Outage in MessageBird

Customers are unable to send outgoing WhatsApp Messages, nor update their WABA profile

Resolved Major
May 11, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Starting at 13:57 UTC customers are unable to finish creating, or update their WhatsApp for Business profile. Engineers are currently investigating.
Components affected
MessageBird WhatsApp Channel
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/11/2023 05:00PM

Meta has confirmed the issue is now resolved.

This issue has now been fully resolved. All outgoing message traffic has now fully recovered.

MONITORING over 2 years ago - at 05/11/2023 04:51PM

Meta has posted a status update that they are recovering from disruptions: Cloud API.

Outgoing messaging has now recovered. We are still experiencing some minor disruption but the majority of traffic has now recovered. A final update will be provided when the issue is fully mitigated.

https://metastatus.com/whatsapp-business-api

MONITORING over 2 years ago - at 05/11/2023 03:11PM

Our engineering team continue monitoring this issue until Meta confirms it is fully resolved.

INVESTIGATING over 2 years ago - at 05/11/2023 02:41PM

Meta has posted a status page update, confirming a disruption on their Cloud API platform.

https://metastatus.com/whatsapp-business-api

INVESTIGATING over 2 years ago - at 05/11/2023 02:22PM

Starting at 13:57 UTC customers are unable to finish creating, or update their WhatsApp for Business profile. Engineers are currently investigating.

Latest MessageBird outages

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Campaign metrics are delayed - 6 days ago
Lists & Segments page not loading - 7 days ago
Missing message failure data - about 1 month ago
Metrics and contact data are unavailable in us west-1 - about 2 months ago

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