Outage in MessageBird
Engagement Platform: Reply clicks on Meta Messenger for button actions are sometimes not received
Resolved Minor
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Outage Details
We are investigating reports for our Engagement Platform that some customers are not receiving reply clicks for button actions in messages. However, quick replies appear to be unaffected.
Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 10/23/2023 03:37PM
We have confirmed that this issue is limited to very small subset of customer accounts, and we will be following up with Meta and with those customers directly.
INVESTIGATING
almost 2 years ago - at 10/23/2023 02:21PM
We are still investigating, but we have confirmed that this is not a system-wide issue, and is limited to only a subset of customer accounts.
INVESTIGATING
almost 2 years ago - at 10/23/2023 01:24PM
We are continuing to investigate this issue.
INVESTIGATING
almost 2 years ago - at 10/23/2023 01:21PM
We are investigating reports for our Engagement Platform that some customers are not receiving reply clicks for button actions in messages. However, quick replies appear to be unaffected.
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