Outage in MessageBird

Engagement platform email creation failures and delays in processing incoming email for a short period

Resolved Minor
November 23, 2023 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

From 13:04 UTC to 14:20 UTC, customers trying to create a new email channel may have encountered an error. The issue has now been resolved. During this timeframe, emails received on the Engagement platform were queued. Our engineering team is currently addressing this issue.
Components affected
MessageBird Email Channel
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/23/2023 06:29PM

This incident has been resolved.

Email delivery in Engagement Platform was temporarily affected, impacting a small segment of our traffic. All records have been successfully replayed, ensuring the delivery of emails. Affected customers may notice delays in delivery and status updates for emails sent between 13:04 UTC to 14:20 UTC on the Engagement Platform.

INVESTIGATING about 1 year ago - at 11/23/2023 03:56PM

From 13:04 UTC to 14:20 UTC, customers trying to create a new email channel may have encountered an error. The issue has now been resolved. During this timeframe, emails received on the Engagement platform were queued. Our engineering team is currently addressing this issue.

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