Outage in MessageBird
Incoming emails are not creating tickets on Inbox
Resolved Major
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Outage Details
Since around 10:30 UTC we are observing that emails incoming to channels are not creating inbox tickets.
Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 07/18/2025 01:02PM
This incident has been resolved. We identified that this impacted a single internal team. No customer was impacted by this.
INVESTIGATING
9 days ago - at 07/18/2025 12:36PM
We are continuing to investigate this issue.
INVESTIGATING
9 days ago - at 07/18/2025 12:09PM
Since around 10:30 UTC we are observing that emails incoming to channels are not creating inbox tickets.
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