Outage in MessageBird

SMS service is experiencing problems

Resolved Minor
June 12, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently observing issues with our SMS (API, SMPP, Mail-to-SMS) and Conversations (WhatsApp) services on our Connectivity Platform. We are investigating the situation and will provide an update as soon as we have more information
Components affected
MessageBird WhatsApp Channel MessageBird SMS API - Old (HTTP) MessageBird SMS REST API (HTTPS) MessageBird SMPP Server 01 MessageBird Mail to SMS Relay 01 MessageBird Conversations API MessageBird Messaging API MessageBird SMPP Server 02 MessageBird SMPP Server 03
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/12/2025 08:47PM

This incident has been resolved.

MONITORING 4 months ago - at 06/12/2025 06:58PM

The situation is recovering; We're monitoring the platform.

IDENTIFIED 4 months ago - at 06/12/2025 06:38PM

Since 17:55 UTC, there has been a degradation for the following services (at the connectivity platform: services and API's on *.messagebird.com domain):
- Delay in SMS Statistics; SMS deliverability is NOT impacted.
- Intermittent errors and delays while sending and processing messages to WhatsApp;

INVESTIGATING 4 months ago - at 06/12/2025 06:26PM

We are currently observing issues with our SMS (API, SMPP, Mail-to-SMS) and Conversations (WhatsApp) services on our Connectivity Platform.

We are investigating the situation and will provide an update as soon as we have more information

Latest MessageBird outages

Campaign sending failures using communication attributes - 5 days ago
Campaign metrics are delayed - 7 days ago
Lists & Segments page not loading - 8 days ago
Missing message failure data - about 1 month ago
Metrics and contact data are unavailable in us west-1 - about 2 months ago

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