Outage in MessageBird

Issues with delivering WhatsApp messages

Resolved Minor
June 25, 2025 - Started 3 months ago - Lasted about 18 hours
Official incident page

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Outage Details

Between 16:20 and 16:30 CET, we experienced partial delays in WhatsApp message delivery, affecting a subset of users. The issue was caused by a temporary disruption in the messaging pipeline. Our engineering team quickly identified the root cause and applied a fix. As of 16:30 CET, message delivery has returned to normal, and all systems are functioning as expected. We continue to monitor for stability. We apologize for the inconvenience and appreciate your patience.
Components affected
MessageBird WhatsApp Channel
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 06/26/2025 01:41PM

This incident has been resolved.

INVESTIGATING 3 months ago - at 06/25/2025 10:07PM

We are observing a few more issues and continuing our investigation.

MONITORING 3 months ago - at 06/25/2025 08:09PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 06/25/2025 08:08PM

Between 16:20 and 16:30 CET, we experienced partial delays in WhatsApp message delivery, affecting a subset of users. The issue was caused by a temporary disruption in the messaging pipeline. Our engineering team quickly identified the root cause and applied a fix. As of 16:30 CET, message delivery has returned to normal, and all systems are functioning as expected. We continue to monitor for stability. We apologize for the inconvenience and appreciate your patience.

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