Outage in MessageBird

Intermittent issues installing WhatsApp channels

Resolved Major

November 24, 2025 - Started 4 months ago - Lasted 2 days
Official incident page

Incident Report

We are investigating issues preventing some customers from installing WhatsApp channels.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/26/2025 11:12AM

We have deployed the proposed workaround and full service functionality has been restored.

IDENTIFIED 4 months ago - at 11/26/2025 10:18AM

Meta identified some issues regarding sign-up flows on their end and have provided a temporary workaround; we are in the process of confirming and deploying it.

IDENTIFIED 4 months ago - at 11/26/2025 09:25AM

We are continuing investigations.

IDENTIFIED 4 months ago - at 11/25/2025 09:30AM

We are continuing investigations alongside Meta engineering teams.

IDENTIFIED 4 months ago - at 11/24/2025 05:43PM

Meta's engineering team has been engaged for investigations.

IDENTIFIED 4 months ago - at 11/24/2025 12:36PM

We have confirmed that impact is scoped to pre-verified numbers only. The issue has been escalated to Meta for further investigations.

INVESTIGATING 4 months ago - at 11/24/2025 11:47AM

We are investigating issues preventing some customers from installing WhatsApp channels.

Latest MessageBird outages

New campaign activation failures in EP marketing suite - 1 day ago

Failures adding contacts to lists - 8 days ago

Delays processing flow events in AP - south 1 - 9 days ago

Delays in processing a subset of flows & journeys contact-added-to-list triggers - 21 days ago

MMS service is currently experiencing issues delivering to US numbers - about 1 month ago

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