Outage in MessageBird

Degrade performance with Contacts

Resolved Minor
December 04, 2025 - Started 4 days ago - Lasted about 17 hours
Official incident page

Incident Report

We are currently investigating a degraded performance with Contacts In the EU region which impacts but is not limited to Contacts pages, Journeys and Flows.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/05/2025 09:31AM

This incident has been resolved.

MONITORING 4 days ago - at 12/04/2025 05:14PM

The degradation has been mitigated and all service functionality has been fully restored.

INVESTIGATING 4 days ago - at 12/04/2025 04:16PM

We are currently investigating a degraded performance with Contacts In the EU region which impacts but is not limited to Contacts pages, Journeys and Flows.

Latest MessageBird outages

Degrade performance with Contacts - 4 days ago
Failures executing journeys, processing contact events, segmentation and campaigns - 4 days ago
[EU and AP only] Missing contacts in some segments using contact events - 10 days ago
Intermittent issues installing WhatsApp channels - 11 days ago
Failures executing journeys, processing contact events, segmentation and campaigns - 12 days ago

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