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Outage in MessageBird

High response times for analytics in US west

Resolved Major
January 23, 2026 - Started 12 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 01/23/2026 11:31AM

This incident has been resolved.

MONITORING 12 days ago - at 01/23/2026 11:07AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 12 days ago - at 01/23/2026 10:46AM

We are seeing an improvement: piled up inserts are processing and we hope to start restoring systems in some time.

IDENTIFIED 12 days ago - at 01/23/2026 09:54AM

We are continuing to work on a fix for this issue.

IDENTIFIED 12 days ago - at 01/23/2026 09:27AM

We are continuing to work on a fix for this issue.

IDENTIFIED 12 days ago - at 01/23/2026 08:14AM

Customers are having problems seeing contacts and segments.

The issue has been identified and the team is working on a fix.

INVESTIGATING 12 days ago - at 01/23/2026 07:08AM

We are currently investigating this issue.

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