Outage in MessageMedia

Optus routing outage

Resolved Minor
July 03, 2022 - Started over 3 years ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing issues routing via the Optus network. The issue is being escalated to Optus for investigation. Further updates will be provided on the hour.
Components affected
MessageMedia SFTP Automation MessageMedia Email To SMS MessageMedia Oceania (Australia / New Zealand) MessageMedia SOAP API (Legacy) MessageMedia The Hub MessageMedia HTTP API (Legacy) MessageMedia NetSuite MessageMedia Inbound System (Webhooks) MessageMedia REST API (api.messagemedia.com) MessageMedia SMPP (smpp.messagemedia.com) MessageMedia M4U API (Legacy) MessageMedia Hubspot MessageMedia Shopify

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Latest Updates ( sorted recent to last )
INVESTIGATING over 3 years ago - at 07/04/2022 05:11AM

At this time they are performing an in-depth analysis on this issue. We will hopefully have more information to share shortly.

INVESTIGATING over 3 years ago - at 07/04/2022 01:29AM

We are still working with the provider to investigate this issue.

INVESTIGATING over 3 years ago - at 07/04/2022 12:12AM

We are currently experiencing issues routing via the Optus network. The issue is being escalated to Optus for investigation. Further updates will be provided on the hour.

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