Outage in MessageMedia
Unable to add a contact within the inbox or within contacts of the UI
Resolved MinorIncident Report
We are currently investigating an issue in which end users are currently unable to add a contact within the inbox for a new number they are in communication with. End users might observe see a red error stating "error on saving the contact" within the Hub. We also have received reports that end users are also unable to save contacts within the contacts portion of the hub via contacts → all contacts → add contact.
Components affected
MessageMedia The HubNeed to monitor MessageMedia outages?
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Latest Updates ( sorted recent to last )
RESOLVED
30 days ago - at 01/12/2026 08:30PM
This incident has been resolved.
MONITORING
30 days ago - at 01/12/2026 08:25PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
30 days ago - at 01/12/2026 08:24PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
30 days ago - at 01/12/2026 08:19PM
We are continuing to investigate this issue.
INVESTIGATING
30 days ago - at 01/12/2026 07:52PM
We are currently investigating an issue in which end users are currently unable to add a contact within the inbox for a new number they are in communication with. End users might observe see a red error stating "error on saving the contact" within the Hub. We also have received reports that end users are also unable to save contacts within the contacts portion of the hub via contacts → all contacts → add contact.
Latest MessageMedia outages
Issue Adding or Editing Contacts in the UI - about 16 hours ago
AU - Outbound Message Delays - 3 days ago
Delivery Issue US - Verizon - 28 days ago
Higher loading times for hub.messagemedia.com - about 1 month ago
Australia – Call Forwarding Inbound SMS Issues - about 2 months ago
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