Outage in MessageMedia
EU3 Endpoint Connectivity Issues Causing Message Delays
Resolved MinorIncident Report
Summary AI Generated
MessageMedia experienced connectivity issues with their EU3 endpoint that caused message delays and impacted incoming messages, with the SMPP component (smpp.messagemedia.com) being affected. The incident lasted 1.2 hours starting April 22, 2026 at 20:29 UTC, but no message loss was identified. The team implemented a fix and monitored the system until full connectivity was restored and the incident was resolved.
We experienced connectivity issues with our EU3 endpoint.
Start Time (UTC): Apr 22, 2026 – 20:29 UTC
Impact
- Some messages may be delayed
- No message loss has been identified
- Incoming messages (MO) may be impacted due to connectivity issues
We have implemented a fix and are monitoring to ensure full connectivity is restored.
Components affected
MessageMedia SMPP (smpp.messagemedia.com)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/23/2026 12:55AM
This incident has been resolved.
MONITORING
2 days ago - at 04/22/2026 11:50PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
2 days ago - at 04/22/2026 11:49PM
We experienced connectivity issues with our EU3 endpoint.
Start Time (UTC): Apr 22, 2026 – 20:29 UTC
Impact
- Some messages may be delayed
- No message loss has been identified
- Incoming messages (MO) may be impacted due to connectivity issues
We have implemented a fix and are monitoring to ensure full connectivity is restored.
Latest MessageMedia outages
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Hub Inbox Auto-Refresh Issue - about 1 month ago
Duplicate SMS Sent for New or Re-Opened Conversations in Inbox - about 2 months ago
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