Outage in MessageMedia
Australia - Issue Affecting Verified Alphanumeric Sender IDs
Resolved MinorIncident Report
Summary AI Generated
A subset of MessageMedia customers with multi-sub-account hierarchies experienced verified alphanumeric sender IDs being incorrectly replaced with unverified sender IDs. The issue affected The Hub and lasted approximately 6.6 hours. A fix was implemented and the incident was resolved after a monitoring period.
We are currently investigating an issue with messages being over stamped with unverified that is affecting a small subset of customers that have account hierarchies containing multiple sub-accounts. For these impacted accounts, registered and verified alphanumeric sender IDs may be incorrectly replaced with unverified sender IDs.
Our engineering teams are actively investigating the cause and working to restore normal sender ID behaviour as quickly as possible.
We will provide a further update as soon as more information becomes available.
Components affected
MessageMedia The HubTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 07/01/2026 05:56AM
This incident has been resolved.
MONITORING
22 days ago - at 07/01/2026 01:08AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
22 days ago - at 06/30/2026 11:20PM
We are currently investigating an issue with messages being over stamped with unverified that is affecting a small subset of customers that have account hierarchies containing multiple sub-accounts. For these impacted accounts, registered and verified alphanumeric sender IDs may be incorrectly replaced with unverified sender IDs.
Our engineering teams are actively investigating the cause and working to restore normal sender ID behaviour as quickly as possible.
We will provide a further update as soon as more information becomes available.
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