Outage in MessageMedia
Contacts UI unavailable or failing to load
Resolved MinorIncident Report
Summary AI Generated
The MessageMedia Contacts UI experienced a service disruption lasting 10 minutes, causing customers to encounter errors, blank pages, or complete inability to access or manage their contacts within the Sinch MessageMedia and Engage interface. The issue was quickly identified and resolved with a fix, while messaging delivery services and APIs remained fully operational throughout the incident.
We are currently investigating an issue affecting the Contacts section within the Sinch MessageMedia and Engage UI.
Customers may experience errors, blank pages, or inability to access or manage contacts.
Messaging delivery services and APIs are currently operating normally.
We will provide further updates as more information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/18/2026 02:10PM
This incident has been resolved.
MONITORING
4 days ago - at 05/18/2026 02:07PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 05/18/2026 02:03PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
4 days ago - at 05/18/2026 02:03PM
We are currently investigating an issue affecting the Contacts section within the Sinch MessageMedia and Engage UI.
Customers may experience errors, blank pages, or inability to access or manage contacts.
Messaging delivery services and APIs are currently operating normally.
We will provide further updates as more information becomes available.
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