Outage in MessageMedia
Web Portal - Australian Alpha Tag Registration Delays
Resolved MinorIncident Report
Summary AI Generated
The MessageMedia Web Portal experienced an issue where new Australian Alpha Tag registration requests were timing out, preventing users from completing the registration process. The problem was isolated to the registration interface and did not affect existing Alpha Tags or message sending services. The issue was resolved after 5 hours with a fix implementation and monitoring period.
We are currently investigating an issue with the Web Portal UI impacting the processing of new Australian Alpha Tag registration requests. Requests are timing out and users are unable to proceed to the next step of the registration process.
This issue is limited to the registration interface only. There is no impact to existing Alpha Tags or current message sending services.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 05/28/2026 06:16AM
This incident has been resolved.
MONITORING
12 days ago - at 05/28/2026 01:49AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
12 days ago - at 05/28/2026 01:20AM
We are currently investigating an issue with the Web Portal UI impacting the processing of new Australian Alpha Tag registration requests. Requests are timing out and users are unable to proceed to the next step of the registration process.
This issue is limited to the registration interface only. There is no impact to existing Alpha Tags or current message sending services.
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