Outage in MessageMedia
New Message Screen Unavailable
Resolved MinorIncident Report
Summary AI Generated
MessageMedia's New Message screen became unusable for some users, with reports of missing templates, new unwanted options appearing, and fallback options displaying in text message fields. Users could continue sending messages through alternative methods like the Inbox or Quick Message functionality as a workaround. The issue was resolved after 3.1 hours with a fix implementation and monitoring period.
We're currently investigating an issue affecting the New Message screen, which may be unusable for some users.
As a workaround, users can continue sending messages through the Inbox or by using Quick Message functionality.
Our team is actively working to resolve the issue and will provide updates as more information becomes available.
Components affected
MessageMedia The HubTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 06/04/2026 12:00AM
This incident has been resolved.
MONITORING
5 days ago - at 06/03/2026 11:23PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
5 days ago - at 06/03/2026 08:58PM
We're currently investigating an issue affecting the New Message screen, which may be unusable for some users.
As a workaround, users can continue sending messages through the Inbox or by using Quick Message functionality.
Our team is actively working to resolve the issue and will provide updates as more information becomes available.
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