Outage in MessageMedia
Social Campaigns Creation Failure – “Create” Button Not Responding
Resolved MinorIncident Report
Summary AI Generated
MessageMedia experienced a 3.4-hour incident where the "Create" button in the Social Campaigns section was unresponsive, preventing users from creating new campaigns through the Social Messaging > All Campaigns interface. The issue affected The Hub component and was resolved after the team identified the root cause and implemented a fix.
We are currently investigating an issue affecting Social Campaigns where users are unable to create new campaigns from the Social Messaging > All Campaigns section.
Components affected
MessageMedia The HubTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 04/17/2026 12:34PM
This incident has been resolved.
MONITORING
21 days ago - at 04/17/2026 12:06PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
21 days ago - at 04/17/2026 11:19AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
21 days ago - at 04/17/2026 09:16AM
We are currently investigating an issue affecting Social Campaigns where users are unable to create new campaigns from the Social Messaging > All Campaigns section.
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