Outage in MessageMedia

Shopify Integration - Abandoned Carts subset of users experiencing issues sending SMS

Resolved Minor
September 28, 2022 - Started about 3 years ago - Lasted 7 days
Official incident page

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Outage Details

We are currently identified an issue with our Shopify integration for the abandoned carts feature. Background automations (i.e. abandoned carts notifications) continues to show intermittent issues with SMS not being issued. Standard SMS sending is unaffected by the abandoned carts issues. This issue currently only appears to be affecting a subset of customers that use the abandoned carts notifications feature. We will provide an update on this situation once more information is known.
Components affected
MessageMedia Shopify
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 09/30/2022 01:01AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 years ago - at 09/28/2022 04:16AM

We are currently identified an issue with our Shopify integration for the abandoned carts feature.

Background automations (i.e. abandoned carts notifications) continues to show intermittent issues with SMS not being issued. Standard SMS sending is unaffected by the abandoned carts issues.

This issue currently only appears to be affecting a subset of customers that use the abandoned carts notifications feature.

We will provide an update on this situation once more information is known.

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