Outage in MessageMedia

Social Channels - Campaign Page Unresponsive

Resolved Minor
September 10, 2025 - Started 25 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue affecting the Social Channels - Campaign page. A subset of customers may experience unresponsiveness when accessing campaigns. Our teams are actively working to resolve the issue.
Components affected
MessageMedia The Hub
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 09/10/2025 11:18AM

This incident has been resolved.

MONITORING 24 days ago - at 09/10/2025 11:07AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 24 days ago - at 09/10/2025 11:06AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 25 days ago - at 09/10/2025 09:13AM

We are currently investigating an issue affecting the Social Channels - Campaign page. A subset of customers may experience unresponsiveness when accessing campaigns. Our teams are actively working to resolve the issue.

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